We want you to be happy with your purchase. If you are not satisfied, here is how returns work.
Return Window: You have 30 days from the date of delivery to initiate a return. After 30 days, we are unable to accept returns.
Eligible Items:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Items must be in their original packaging where applicable
- Sale items marked “Final Sale” at checkout are not eligible for return
Non-Eligible Items:
- Underwear and swimwear (for hygiene reasons)
- Items damaged through customer misuse or washing errors
- Items returned after 30 days
- Customised or personalised orders
How to Initiate a Return: Email returns@imtiazpranto.com with your order number and reason for return. We will respond within 2 business days with a Return Merchandise Authorisation (RMA) number and a prepaid return label for domestic orders. Write your RMA number clearly on the outside of the package.
International Returns: International customers are responsible for return shipping costs. We recommend using a tracked shipping service as we cannot process returns for parcels lost in transit.
Exchanges: We do not process direct exchanges. If you need a different size or color, return the original item and place a new order. This ensures the fastest turnaround.